Key responsibilities
Service Delivery Responsibilities
Helps to build and maintain good relationships with staff and IT infrastructure teams
Tracking all Service Delivery tickets (IT & Business Systems) to connect the plant personnel with Central IT in case of missing information from users
Ensures quality services are performed to the agreed SLA
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
Understands Incident, Problem and Change Management principles
Ensures first class IT Service Delivery across locations for infrastructure services
Ensures that remote and on-site support issues are resolved to customers satisfaction
Support the setup of processes around Service Management
Client & Asset Service Responsibilities
Obtain and update ticket reports to create Service Delivery insides
General Computer Desktop & Laptop support
Configure new and existing devices according to corporate standards for deployment
Desktop Application installation and troubleshooting
Maintain Licenses Management and version control
Hardware Refresh Project involvement
Maintains client security settings (e.g. admin rights, software installs, etc.)
Support staff by phone, email, chat, etc.
Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
Support of Local Production/Manufacturing Connectivity
Printer installation, configuration & support
What we’re looking for
Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field
Strong customer focus and service delivery
Proactivity for tracking and connecting people
Process management
Drive for results
Listening and action oriented
Comfortable presenting technical topics to technical and non-technical associates
Problem solving with functional / technical skills
Ability to engage and work with outside vendors or partners
Self-motivated with strong work ethic
Ability to understand local operations but also learn and understand the global enterprise
Expertise and practice with a manufacturing environment
What we believe
Inclusion-We value diversity in people, ideas, and experiences.
Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
Excellence- We contribute to our developments by seeking knowledge and sharing information.
Responsibility- We care about our local communities and the global environment.
Collaboration- We are one BorgWarner.
Safety
This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Visa Sponsorship
BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.
No Unauthorized Referrals from Recruiters & Vendors
Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
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