What You'll Be Doing
As a Multi-Site Store Manager, you'll report to the Regional Manager and be responsible for leading a cluster of stores through your leadership team. You'll focus on developing capability, driving performance and ensuring a consistently exceptional experience for customers and patients across your area
You will
Lead, coach and inspire Store Leaders and their teams to deliver exceptional customer, patient and commercial outcomes.
Build strong relationships and create accountability across multiple locations, leading effectively through influence and remote leadership.
Create a high-performance culture where colleagues feel supported, engaged and empowered to succeed.
Develop future leaders and build a strong talent pipeline across your stores through coaching, succession planning and development.
Drive commercial performance across your area through effective planning, resource deployment and performance management.
Use data and insight to identify opportunities, prioritise support and maximise business performance across your stores.
Ensure exceptional customer and patient experiences are consistently delivered across every customer journey.
Maintain high standards of operational excellence, compliance, health and safety and clinical governance across your stores.
Work closely with Boots Hearingcare, NHS partners, regional teams and support functions to support the needs of your local communities.
Lead through change with confidence, helping colleagues embrace new opportunities and ways of working.
Take ownership of the overall performance of your cluster, delivering sales, profit and colleague engagement targets.
What You'll Need to Have
Experience leading multiple locations, remote teams or large-scale operations across several sites.
Proven ability to build relationships, create accountability and influence performance when not physically present day-to-day.
Strong commercial awareness with experience managing budgets, driving profitability and improving business performance.
Experience leading and developing leaders to deliver exceptional results.
Strong operational leadership skills, with the ability to manage competing priorities across multiple locations.
Experience using data and insight to identify opportunities and inform decision making.
Confidence leading through change and managing complex people challenges.
Excellent communication skills with the ability to influence, coach and inspire teams at all levels.
Flexibility and resilience to respond to the changing needs of a multi-site operation.
It Would Be Great If You Also Have
Experience within an optical retail environment.
Experience within a healthcare or clinical setting.
Experience leading geographically dispersed teams.
Knowledge of hearing care, enhanced services or community healthcare partnerships.
Experience managing significant operational change across multiple locations.
Where Your Brilliance Can Take You
At Boots Opticians, your career can be as ambitious as you are.
As a Multi-Site Store Manager, you'll be recognised as one of our senior operational leaders, gaining experience leading multiple stores, developing future leaders and driving performance across a wider area. You'll build valuable experience in remote leadership, strategic decision making and large-scale operational management.
This role offers a clear pathway into Regional Operations Manager positions, building the experience and capability that can ultimately lead to Regional Manager and wider senior leadership opportunities across Boots.
Alongside hands-on experience, you'll have access to industry-leading leadership development, commercial training and optical learning opportunities to help you continue growing your skills and career.
Whether your ambition is to lead a larger region, move into senior operational leadership or explore opportunities across the wider Boots business, we'll give you the support, development and opportunities to help you get there.
Rewards Designed for You
Boots Retirement Savings Plan (up to 12% company contribution)
Discretionary annual bonus
70% discount on glasses and exclusive Boots UK savings for you and a family member
Enhanced maternity/paternity/adoption leave pay
33 days holiday including bank holidays, increasing with length of service (pro-rata)
Flexible benefits scheme, including discounted gym membership, life assurance, activity passes and more
There’s lots more in our benefits and discounts, MyBoosts, there to give you that little lift in your everyday. Find out more by clicking here
Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Opticians and may not be accurate.
A Bit About Us
At Boots Opticians, we help everyone see what's possible, from our customers to our colleagues. We're a proud equal opportunity employer, and the diversity of our colleagues is so important to us as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us and be brilliant with Boots.
What's Next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
- We hope to hear from you soon.
- Be brilliant with Boots.
