Review installation subcontractor bid packages
Select installation subcontractor
Monitor and manage installation subcontractor(s) (wiring, racks, radios, electronics, link radio alignments, etc.) performance in accordance with
SOW
Schedule
Budget
Quality standards
Customer requirements
Ensure that all necessary keys or card keys are available to access utility chases, telecom rooms, electrical rooms, attics and roofs are available when needed
Oversee the preparation of as-built installation drawings in accordance with customer requirements
Ensure that any building, grounds or property damage resulting from the Wi-Fi installation is repaired to customer satisfaction
Prepare and submit status reports to customer
Support field and network engineers during testing phase as required
Support area marketing campaign as required
Additional Responsibilities
Network monitoring and incident response
Outstanding troubleshooting and problem-solving skills are a must.
Ability to install and configure switches, wireless controllers
Must have the ability to work well on a team as well as be able to work independently.
Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work.
Effectively work independently on projects/tasks
Perform analysis and diagnosis of complex networking problems
Work directly with customers on network access and network speed problems as Tier 2 customer support
Requirements
Bachelor’s Degree preferred or a minimum of 3-5 years of operations management experience (inside plant or cable/telecommunications and Wi-Fi design, installation and optimization experience is strongly desired).
Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
Needs to possess a functional understanding of various central office network elements
Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
Proficiency with Microsoft Office & Visio
Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
Must be computer literate, and have the ability to learn new programs.
Must have good communication and interpersonal skills
Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
Position will participate in on-call rotation to provide 24-hour support
Must have car and be willing to travel within a region
Meet Boingo – named among the Best Places to Work!
Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love.
Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and building awesome products.
We've just received our 7th HIREVets Medallion Award in recognition of our dedication to hiring, retaining & developing US Military Veterans.
We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more!
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.
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