In this role, you’ll make an impact in the following ways
Monitor routine and non-routine client service and transactional support activities to ensure adherence to service standards and controls.
Review daily operational metrics and vendor performance reports; identify trends, raise concerns, and track corrective actions.
Liaise with internal teams and external vendors to support timely issue resolution and service delivery.
Support oversight of product changes, enhancements, and system testing to ensure operational readiness and accurate processing of high-value transactions.
Execute quality control reviews, facility audits, and client due diligence assessments to identify risks and support compliance with policy and procedural requirements.
To be successful in this role, we’re seeking the following
High school/secondary school or the equivalent combination of education and experience is required.
Bachelor's degree preferred.
7 plus years of technical and management experience.
3-5 years of total work experience preferred.
Excellent communication and writing abilities
Demonstrated ability to prepare transmission files and coordinate with cross-functional groups
Attention to detail
Problem solving, critical thinking, time management and communication
Ability to self-manage, prioritize, and execute workload
Prior experience with Microsoft Office applications, especially Excel
We are looking for an individual that possesses these skills or the willingness to learn our processes. We are also interested in individuals who are looking to grow as our department is growing and changing every year.
