BNY
From BNY's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
We’re seeking a future team member for the role of: Specialist to join our Client Operations, Ginnie Mae Operations team.
Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY
Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
Independently assist clients by responding to phone, email, and other inquiries regarding supported services
Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
Meet all Service Level Agreements for daily deliverables
To successfully ensure all tasks and assigned projects deliverables are met
Bachelor's degree or the equivalent combination of education and experience is required.
0-3 years of total work experience preferred.
Excellent verbal and written skills
Excellent Communicator
Take a lead role in the processing and timely issuance of securities
Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
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