BNY
From BNY's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Specialist, Client Operations We’re seeking a future team member for the role of Specialist, Client Operations, to join our Archer Ops team.
Specialist, Client Operations
We’re seeking a future team member for the role of Specialist, Client Operations, to join our Archer Ops team. This role is located in Berwyn, PA.
Work with external clients to resolve day-to-day issues and direct them to appropriate BNY Mellon resources
Support clients with operational and technical questions or issues and ensure requests are executed
Use problem-solving and communication skills to deliver high-quality service to a specialized client base
Monitor client inquiries, escalate complex issues, and track client needs to support business development efforts
Participate in internal activities and initiatives designed to improve the client experience
Bachelor’s degree or equivalent combination of education and experience is required
0–3 years of total work experience preferred
Experience in an operational area and/or client services preferred
General understanding of BNY Mellon products, services, and broader offerings is helpful
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