Provide strategic APAC clients with operational consultancy, market guidance, service-improvement recommendations and issue-resolution leadership.
Lead discussions regarding settlement processes, market requirements, service enhancements, operating models and emerging client needs.
Drive operational excellence by ensuring client issues are actively managed, root causes are identified and sustainable corrective actions are implemented.
Improve the quality, accuracy, completeness and timeliness of operational communications delivered to clients and internal stakeholders.
Prepare and deliver operational presentations, service updates, metrics, risk assessments and proposed solutions to internal and external audiences.
Lead process improvements that reduce operational risk, improve efficiency and advance the adoption of automation, AI and digital tools.
Maintain strong controls, procedures, KRIs, KPIs and governance standards, while coaching colleagues and supporting resilient follow-the-sun coverage.
To be successful in this role, we’re seeking the following
Bachelor's degree preferred.
Significant experience in securities operations, settlements, global custody, clearing, trade support, cash operations, corporate actions or client operations.
Strong experience supporting institutional, broker-dealer, wealth management, custody or clearing clients in a client-facing operational capacity.
Advanced understanding of settlement lifecycle processes, reconciliations, fails management, operational controls and risk management.
Advanced understanding of global custody models, cross-border transfers, market infrastructure, depositories and international settlement practices.
Strong knowledge of Euroclear, DTC, SWIFT messaging, custody arrangements and APAC market practices preferred.
Proven ability to influence outcomes and lead discussions with senior client stakeholders and internal management teams.
Demonstrated experience managing sensitive client escalations and delivering service-recovery outcomes.
Excellent verbal communication, presentation, relationship-management and consultative-engagement skills, with confidence representing Operations externally.
Cantonese and/or Mandarin language capability would be advantageous.
Proven ability to lead process improvement and operational change initiatives, including automation, AI and digital tools.
Strong analytical, decision-making, stakeholder-management and organizational skills.
Flexible team player willing to support Singapore public holidays, rotating APAC market coverage and regional growth initiatives.
