Provide effective challenge to first-line procedures and practices and communicate observations to senior management
Serve as a subject matter expert for quality control workflows, procedures, and related controls
Identify, monitor, and report trends, issues, and variances to management
Ensure adherence to internal procedures, SLAs, compliance requirements, and quality standards
Generate, review, and interpret control reports to identify workflow exceptions and opportunities for improvement
Support departmental initiatives, strategic priorities, and special projects as needed
Manage multiple workflow queues effectively in a fast-paced environment
Proactively identify risks that may impact downstream processes, controls, or client outcomes
To be successful in this role, we're seeking the following
Bachelors degree or the equivalent combination of education and experience is required
5–7 years of experience preferred, in a control, quality assurance, operational risk, or related function, ideally within asset management or financial services
Strong understanding of operational controls, risk identification, and process oversight
Ability to work effectively in a dynamic environment and translate complex issues into clear, actionable insights for senior leadership and non-technical audiences
Demonstrated ability to build strong partnerships and influence positive change across teams
Strong analytical skills, sound judgment, and an inquisitive, problem-solving mindset
Excellent organizational skills with the ability to manage multiple priorities and deadlines effectively
Strong written and verbal communication skills, including presentation experience
Experience producing accurate results under tight timelines while maintaining a strong focus on risk mitigation and quality
Demonstrated troubleshooting and complex problem-solving capabilities
Strong ability to organize and analyze data, prioritize work, and succeed in a deadline-driven environment
