Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions
Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers
Follow operational guidelines, process and procedures published by the team
Ability to support customer requests via phone, web, and email interfaces
Ability to work flexible hours, alternate shifts and the ability to support 24x7 Production Support operations
Experience in writing scripts and automating repetitive tasks
What we are looking for
Bachelor’s degree (or equivalent) in Computer Science Or Engineering or other relevant discipline 3+ Years of experience in the Core Integration area using key technologies
Experience in Installing and Configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
Experience in Creating, Configuring and Managing API Gateway.
Experience in Automating application deployments to Mule.
Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ.
Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the BY Roadmap
Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
Experience in enterprise-scale environments in 24x7 operation
Prior systems administration/application configuration management experience is preferred.
Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
Experience is using ARM for monitoring and analysis of the environements
Experience in working on Windows and Linux Operating System
Experience with MuleSoft or another enterprise-scale ESB
Experience troubleshooting/Managing Runtime Servers
Experience working with Mule Connectors Standard/Custom
Experience troubleshooting and performance tuning of ESB/middleware components
Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging, WS-Policy, WS-Security, WS-Addressing and other WS-* stack etc
Certified MuleSoft Developer
SaaS/Cloud/Azure experience a plus
Experience working with any Planning or Execution Systems is a plus.
Experience with Relational databases (SQL Server/Oracle), SQL; Good understanding of Scripting languages – Python, Shell and Powershell
Experience working with any Planning or Execution Systems is a plus.
Excellent presentation skills and experience.
Ability to adapt and respond to fast moving & changing project environments
Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
Strong client relationship and interpersonal skills to include the ability to mentor, coach and train.
Good communication and analytical skills.
Well organized and ability to meet deadlines and multi-task.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
