Overview
We are looking for a Senior Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.
Scope
Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members
Our current technical environment
Databases: SQL, Oracle
Cloud: Microsoft Azure, Oracle Cloud
Technologies: Java, APIs, SQL, UNIX
Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana
Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell)
Architecture: Multi-tier client-server systems, load balancers, middleware integrations
What you’ll do
Own customer issues end-to-end, especially high-impact and complex incidents
Perform deep technical troubleshooting across application, database, and cloud layers
Conduct root cause analysis and implement preventive measures
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Monitor system health and identify improvement opportunities using metrics and trends
Optimize system performance (DB tuning, query optimization, application performance)
Support go-live and post-implementation transitions with strong operational readiness
Drive automation and efficiency improvements in support processes
Mentor junior engineers and contribute to technical knowledge sharing
What we are looking for
Strong expertise in SQL/Oracle and database performance tuning
Experience in production application support and incident management
Total experience : 8 - 10 years
Location: Pune
Good understanding of cloud technologies
Hands-on experience with monitoring tools
Strong troubleshooting skills across application, integration, and infrastructure layers
Knowledge of APIs/integration troubleshooting
Scripting/automation experience (Python, Shell, PowerShell) is a plus
Excellent communication, collaboration, and customer management skills
Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
