Develop dashboards and reports that provide visibility into overall team execution and operational health.
Identify trends and recurring issues and communicate actionable insights to leadership.
Ensure action items have clear ownership, target dates, next steps, and follow-through.
Process Management & Documentation
Capture and standardize end-to-end Partner Network processes and operating workflows.
Create and maintain SOPs and process documentation in Confluence.
Partner with process owners and subject matter experts to ensure documentation remains accurate and current.
Identify process gaps, inconsistent handoffs, and operational friction.
Recommend improvements to workflows, governance, reporting, and team processes.
Continuous Improvement
Identify opportunities to simplify, standardize, and improve operational processes.
Analyze recurring issues to identify root causes and recommend corrective actions.
Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions.
Support strategic initiatives and process improvement efforts across the Partner Network.
What we are looking for
Required Qualifications
Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
Hands-on experience with JIRA or similar work management tools.
Strong Excel skills.
Experience creating and maintaining process documentation or SOPs.
Strong organizational, communication, and follow-through skills.
Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.
Preferred Qualifications
Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools.
Experience in enterprise SaaS, supply chain software, or technology operations.
Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases.
Experience working with geographically distributed and cross-functional teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
