Partner with the sales team to ensure the successful onboarding of new business, engaging with customer stakeholders to quickly understand their goals to set up the account for success over time
Complete initial Corporate product and site training for new clients and retrain admins as needed for contact turnover and expansion. Leverage self-guided training videos to optimize time spent.
Monitor client performance, address open issues including order issue triage, and in times of client dissatisfaction, work with manager to resolve
Check in with clients for day to day management using email, virtual meetings and calls
Log activities in Salesforce, including attaching email communication, submitting opportunities, and flagging risk scenarios via risk cases. Keep opportunities up to date with accurate data and upsell values
Meet KPIs, as designated by team manager, including but not limited to client meetings, upsell opportunities and client engagement.
Own contract renewal process, with manager support, including contract negotiation to meet Grubhub and client financial objectives
Maintain good product knowledge of existing and new features and functionality
Liaise with other departments such as Marketing, Operations, Product, Finance, Revenue Ops, and others to determine the best solution to client needs, communicate feedback and relay trends
Cover and support team members as needed for out of office periods
What You Bring to the Table
Bachelor's degree preferred
1-3 years of experience in a B2B Account Management, Sales, or Client Success role
Experience upselling or cross-selling new and existing business to achieve a quota or growth metric
Ability to analyze trends, data, and patterns to identify opportunities within your book of business
Passion to partner with Sales to optimize the new client journey and lifetime revenue
Good communication and high attention to detail
Ability to navigate high-stress situations, with manager support as needed, to de-escalate and resolve client complaints
Ability to effectively work with cross-functional internal teams
Technical competence and an aptitude for learning new systems. Experience with Google Suite and Client Success tools (ChurnZero, Gainsight, Salesforce) is a plus
Comfort learning to collaborate with others, open to and willing to quickly implement feedback and learnings from teammates
Open to rapid change and ability to thrive in a fast paced environment
Some travel may be required
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.
We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.
Illinois: $54,400 - $68,000 ($64,000 - $80,000 OTE range)
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.
A Final Note
At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.
