You will be exposed and responsible for answering a wide range of questions across Bloomberg Data, Connectivity, Integration and Real-Time market data offerings. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services and working with them to understand how they are using Bloomberg’s Enterprise Data products. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software and data needs, we understand how it relates to their workflows and evolving business growth. Working with critical information and highly sophisticated tools, we enable our clients to leverage the full power of Bloomberg Data.
Who you are
You come to work with a purpose, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What's in it for you?
We provide all new hires a 12-week long training program, which covers: an introduction to Bloomberg products and services, knowledge of our client needs, a broader insight into global financial markets and the process and tools to analyse and troubleshoot Bloomberg Data for our most critical users. You'll never stop learning...we'll invest in your career, and coupled with our unrivalled approach we will help you expand your skills and opportunities; this is a great chance to get in on the ground and learn the intricacies of how data powers the world of finance. You will join a premier cohort on a dedicated training plan that will expose you to all the detail you need to excel in your role along with the opportunity to be involved in mentoring, quality control and idea generation. Following this you will be able to join our Enterprise Data Technical Support team.
Enterprise Data Technical Support Team
This team handles a large volume of tickets for some of Bloomberg’s most sensitive and critical clients who take our data into internal and third-party applications to make vital market decisions. Excellent Customer Service, accuracy and speed are your primary tools as the face of Bloomberg’s Enterprise Data Business. We will focus on your training and understanding of our processes which will give you the tools to make an impact with some of the best firms in the market. You will perform thorough troubleshooting to pinpoint the root cause and if needed, you’ll escalate the issue internally with other technical groups. You will have the opportunity to champion your career across the company or further develop your technical skills within Enterprise Services. Our alumni have an array of successful career paths including Senior Client Service Roles, Sales, Enterprise Technology Services, Finance and Engineering.
You’ll need to have
Up to 3 years of technical client services experience, ideally in financial services
A demonstrated interest in Finance, Technology, Computer Science and/or systems information.
Ability and desire to provide outstanding customer service to clients through live, interactive media (e.g. video calling, phone, messaging, etc.)
Desire to develop skills and experience in customer service in a fast-moving FinTech environment
Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
A Passion for continuous learning across various areas (i.e. technology, financial markets)
Ability to learn new technologies on the job and absorb new information quickly
We’d love to see
Bachelor's degree or equivalent experience
A basic understanding of market data and associated financial instruments
Awareness of data management, privacy and network connectivity.
A basic conceptual understanding of Web Services and REST API's
Ability to work within highly connected and software-based systems
French and Portuguese Language Fluent
You'll need to be able to
Start full time work by April 2027
Legally work full-time and will not require visa sponsorship now or in the future
Occasionally work weekends or on a bank holiday (weekday off in lieu)
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
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