Deliver a World-Class Customer Experience
Set the bar for hospitality and service, ensuring every visit is exceptional.
Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
Ensure every store reflects the Blank Street brand, from service quality to store design.
Drive Commercial and Financial Success
Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
Ensure Operational Excellence and Compliance
Execute consistently across stores, maintaining efficiency and structure.
Build a strong compliance culture, ensuring all health, safety, and food standards are met.
Refine processes to improve workflow, speed of service, and operational performance.
Be Part of Something Big
Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
Set the pace, inspire teams, and create an environment where people and stores thrive.
This isn’t just a General Manager role, it’s an opportunity to lead, scale, and build something bigger.
Requirements
This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.
Benefits & Perks
Private health and dental insurance
33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
Great culture with regular team events
