Research, review, and collect available technical information as basis for Support documentation
Suggest, refine and document improvements to Support documentation and processes
Outline a long-term Support documentation storage strategy
Ensure documentation integrity through regular audits of Support documentation
Control access to Support documentation
Create and maintain templates for documentation standards
Train employees on efficient documentation usage
Gain support of Support leadership on documentation and optimization strategies
Requirements and skills
Outstanding organizational skills
Multitasking ability
Attention to detail
Excellent written and verbal communication
Ability to create relationships up, down and across organizations in order to gain buy-in
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
