Conduct data-driven QA testing, troubleshoot configurations, and ensure delivery excellence.
Analyze client-specific program data to inform implementation strategy and identify optimization opportunities.
Collaborate with account managers to create documentation rooted in data insights and client goals.
Spearhead deployment of new features and platform upgrades for existing clients.
Act as the primary liaison and advocate between clients and internal units (e.g., payroll, development, client services).
Monitor performance post-implementation, using analytics to anticipate issues and enhance stability.
Translate client priorities into clear action items and ensure alignment with internal execution.
Design and refine scalable implementation methodologies and best practices.
Quantify and communicate the strategic value of implementation to clients using data visualizations and impact reporting.
What you'll bring
2-4 years of enterprise-level implementation, project management, or client-facing experience.
Strong command of data analytics tools (Excel, Power BI, CRM platforms).
Proficiency in project management software (e.g., Jira, Asana, Smartsheet).
Understanding of basic HTML preferred.
Exceptional written and verbal communication skills.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
