The Technology Enablement Trainer strengthens Customer Success by delivering the training and resources that help teams excel in key processes and effective use of internal tools. In this role, you will become an expert in key internal systems and tools and/or a business area (like Professional Services, or Vertical Customer Success). You will create and deliver interactive courses to increase the knowledge and technical skills of our teams. The Technology Enablement Trainer will collaborate closely with our business teams, and other training experts, to deliver quality content that sets team members up to succeed through optimal use of systems and tools.
What you will do
Collaborate with business area leaders and subject matter experts to understand and define training goals
Design and develop engaging and effective training courseware through scripting, narration, demonstration, graphics, and learning activities
Apply adult learning methodologies and techniques in course development
Lead virtual training sessions
Edit, upload & organize content that you & others create in our learning management system
Create AI coaches to supplement training courses.
Monitor training consumption & provide monthly reporting (with help from the reporting team) and recommendations for enablement based on consumption patterns
Prioritize and manage projects to completion and meet desired milestones
What you will bring
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2-4 years of experience in corporate learning and development
Experience working with business leaders and translating business goals into training requirements
Exceptional writing skills
Experience creating training content and materials
Experience using recording & editing tools, (Camtasia preferred)
Experience using Docebo or other learning management systems
Proven project management skills
Bonus: Experience using Generative AI tools
Expected working hours are 1:00 PM–10:00 PM IST, with occasional flexibility to support collaboration during U.S. East Coast business hours.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
