Job description
About the Role
We seek a seasoned Support Engineer with expertise in Cisco’s enterprise network technologies and Fortinet’s FortiGate firewalls. The ideal candidate will have a network security and infrastructure background and hands-on experience troubleshooting and deploying network environments. You will join our dynamic IT services team, which provides high-level technical support for customers in the US and Europe and drives improvements across our managed service centers.
Key Responsibilities
Performance Optimization: Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security.
Troubleshoot and Resolve Issues: Provide L1 support for Cisco switches and FortiGate firewall incidents. Diagnose and resolve network and security issues affecting client operations.
Deployment and Configuration: Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks.
Incident Management: Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions.
Client Interaction: Work directly with clients to understand their technical issues, provide regular updates, and ensure their practical solutions meet their needs.
Continuous Improvement: Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.
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Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience: 2+years of relevant experience in networking and security.
Skills
Troubleshooting: Exceptional ability to diagnose and resolve network issues using industry-standard and specialized tools. Proficient in packet analysis with Wireshark, network performance monitoring with SolarWinds, and other relevant diagnostic utilities..
Understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, QoS).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Additional Requirements
Availability for after-hours on-call duties and emergency response as needed.
Ability to work collaboratively in a team environment.
Strong commitment to professional client service excellence.
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and advancement.
A dynamic and supportive work environment.
