Eligibility requirements vary by position.
Job Summary
Responsible for supporting an exceptional member shopping experience by processing and sorting damaged or defective and/or returned merchandise, reducing salvage, obtaining return authorizations from vendors and re-wrapping sellable merchandise.
Team Members
Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
We strive for flawless execution and hold ourselves accountable.
Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
Ensure a safe and positive environment for our members and each other.
Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
Move with speed and agility in everything we do.
Innovate and adapt so we can move as fast as the world around us.
Maintain a friendly and positive attitude.
Members
Deliver service excellence through all points of contact.
Resolve and deescalate to address every member concern.
Ensure a safe and positive environment and experience for the members.
Daily commitment to GOLD Member Standards
Greet, Anticipate, Appreciate (GAA)
Fast, Friendly Full, Fresh, Clean
Club Standards: Work as a team to deliver GOLD club standards daily.
Work with commitment and pride to deliver GOLD- Grand opening look daily
All items stocked and promotional plans executed
Maintain visible accurate signage
Clean and organized, inside and out
Know your Business
Understand how to access and read production and/or financial performance reporting for your department
See the connection between consistent execution and the positive impact it can have on the business
Major Tasks, Responsibilities, and Key Accountabilities
Works with speed and accuracy to facilitate organized processes. Accurately processes damaged or defective merchandise by following appropriate salvage, donation, vendor return, reverse logistic, hazardous waste and destroy procedures.
Obtains return authorizations from vendors, processes vendor chargebacks, and packages and ships merchandise returns based on vendor return policies.
Maintains the correct stock / inventory status for all damaged, defective and returned merchandise.
Assesses breakage logs associated with leaking, spoiled and broken merchandise and processes merchandise out of inventory. Processes freezer and dairy damages.
Understands the company’s community / donation programs and administers salvage and donation merchandise orders.
Conduct daily club safety walks, escalate findings to Asset Protection Supervisor
Supports Inventory Control Count Team in executing count processing as assigned.
Review daily return reports, processes merchandise recalls, and processes tire and battery returns.
Ensures that the AFS and release dates are followed.
Ensures that the books are stocked, and that the execution of book returns are completed in partnership with the RICS.
Processes the 945/948/950 in partnership with the AP Specialist
Re-wraps sellable merchandise using appropriate seal and shrink-wrap packaging guidelines.
Ensures the department is organized and clean. Follows established safety, filing organization, and lock-up standards.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.
Regular, predictable, full attendance is an essential function of this job.
Qualifications
Must successfully complete required training and certification processes.
Effective communication, interpersonal, and computer skills.
At least 18 years of age.
Environmental Job Conditions
Most of the time is spent moving about on hard surfaces. Frequently requires bending, climbing, crawling, pulling, reaching, stooping and climbing ladders/step stools.
Frequently requires lifting objects up to 50 pounds. May require lifting and moving heavy and/or awkward objects more than 50 pounds with assistance. Requires using a pallet jack to pull and push pallets.
Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers.
Frequent exposure to hazardous material.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $16.25.
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
