This is an all-remote team and we’re looking for someone located in the UK.
RESPONSIBILITIES
Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services
Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements
Advising customers on industry best practices for the full stack of Bitwarden
Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security
Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems
Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption
Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments
Assist training and culture sharing in the Implementation Engineering Team
Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations
Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes
Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required).
WHAT YOU BRING TO BITWARDEN
Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
A strong sense of empathy and the ability to advocate for others
A passion for helping Bitwarden users
Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
Ability and desire to work remotely
Familiarity with several of the following areas/technologies is preferred:
Bitwarden
Linux, Windows, and macOS
Docker (Swarm Mode), Kubernetes, and Podman
NFS, SMB/CIFS, and Block storage
Bash and PowerShell
Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
GCP, AWS, and Azure
Android and iOS
GitHub
NGINX
SQL
TCP/IP
DNS
HTTP
SMTP
SAML and OpenID Connect
TLS/SSL and PKI
WHAT TO EXPECT IN THE INTERVIEW PROCESS
Screening call with our Recruiting Team
Interview with Implementation Engineering Manager
Interviews with Implementation Engineering team members
Interview with Chief Customer Officer and Customer Success Manager
A FEW REASONS TO WORK WITH US
Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.
