Manage continuous client relationships by understanding their business requirements, expectations, and technical support needs with understanding customer technical architecture.
Collaborate with Executive Directors, Product Management and Engineering Teams, contributing to the development of new product features.
Act as a client advocate, providing valuable feedback to internal teams.
Clearly communicate client requirements to the Sales Team for their sales calls.
Possess strong technical skills to explain APIs and create compelling technical demos.
Skills & Experience
We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.
Professional Experience
Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related accreditation.
5-8+ years in a client-facing technical role (Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar).
5+ years deep knowledge in blockchain, cryptocurrencies, financial services, banking, payments, and/or trading.
Prior experience in both pre-sales and/or post-sales capacities.
Proven ability to lead and manage client engagements and projects.
Experience collaborating with Subject Matter Experts (SMEs) on RFIs, RFPs, and technical proposals.
Technical Skills
Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, and SDKs.
Development experience with Javascript, Typescript, Python, and other web-based technologies/stacks.
Professional Skills
Exceptional professionalism – highly regarded by clients and colleagues.
Clear and effective verbal and written communication and comprehension.
Strong ability to self-manage and exercise professional judgment.
Language Skills
Must be proficient in English, written and spoken
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.
Here are some of the benefits of working at BitGo
Competitive salary
Great colleagues and inspiring startup environment
Benefits may vary based on location
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.
