Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations
Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products
Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
Respond to customer inquiries in a timely manner and maintain professional communication
Provide product feedback and improvements to quality and R&D
Manage and maintain company equipment, and documents that are necessary for servicing related activities
Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
What Makes You Stand Out
Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances
Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audience
Follow all internal communication and documentation policies
Independently work without specific direction on daily activities
Proficiently determine one’s own schedule based on business needs
Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
Regularly collaborate with others in suggesting valuable solutions as an active contributor
Must demonstrate mutual respect and a positive outlook with both internal team members and customers
Your Background
B.S. in Biomedical Engineering, Computer Science or similar discipline preferred. Candidates with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience will be considered
Valid driver’s license and good driving record
2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company
Preferred
Prior experience with robotics
Project management skills
Experience working in an operating room environment
Expected salary range is $60,000 - $70,000 plus an annual bonus
Physical Requirements
Travel Expectations
Up to 80 percent
Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays
EOE/M/F/Vet/Disability
