As an IT Support specialist, you will be a key member of our Global Desktop Support team, offering prompt and effective technical assistance to users across various offices. Your role will involve both on-site and remote support, troubleshooting a range of issues, and collaborating with external vendors to maintain our IT infrastructure.
Provide fast and efficient technical support to front, middle, and back office users.
Offer support via phone, email, and IT ticketing system.
Handle level 1 and 2 IT support, both in-person and remotely.
Diagnose and resolve hardware, software, and user profile issues on Windows 11.
Install, configure, update, and troubleshoot authorized workstations and peripherals.
Manage identities, groups, and devices via AD and Microsoft Entra ID.
Support Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint.
Troubleshoot basic network issues related to connectivity, DNS, and access.
Install, test, and troubleshoot audio/video equipment, telephony, and collaboration tools.
Perform daily system checks to ensure IT services availability.
Excellent knowledge of Windows 10/11.
Understanding of Microsoft Entra ID and Active Directory.
Proficiency in Microsoft 365 environment.
Good grasp of desktop/laptop hardware and peripherals.
Basic network knowledge: TCP/IP, DNS, DHCP.
Understanding of enterprise network fundamentals.
Ability to diagnose simple connectivity issues.
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Experience with voice, telephony, and A/V technologies is a plus.
CFC or equivalent IT qualification.
0 to 3 years of experience in IT support, helpdesk, or desktop support.
