Prepare and maintain status reports for client, management, and internal communications.
Oversee customer accounts to ensure SLAs are met.
Assist the Account Manager in providing data, advice, and resolving problems.
Process Optimization & Documentation
Continuous involvement and support with departmental process improvements
Business Reviews & Client Consultation
Participate in business reviews with the customer.
Operational Leadership & Oversight
Work closely with operations to ensure program requirements are met.
At least two years of Customer Service Experience
At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
High School Diploma or equivalent, but college degree, preferred
Must display initiative and flexibility to work in a fast-paced, changing environment
Microsoft Office experience in PowerPoint and Power BI
3PL, Supply Chain, Logistics or similar experience, preferred
Ecommerce experience, preferred
SAP knowledge, a plus
Project management experience
Strong organizational skills
Solid analytical ability
Strong verbal and written communication skills
Effective management of time and multi-tasking
Ability to work independently and with others
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
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