Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkits
Configure contracted products and solutions to customer specifications
Providing technical support to customers throughout the duration of the migration/implementation as required
Conducting platform training sessions in various settings for internal and external customers as required
Assist department manager with project assignments and mentoring other team members
Ensure process documentation is developed and maintained
Ensure department SharePoint site is kept up to date
Act as liaison to other departments as assigned
Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
RFP response support
Other duties as assigned
YOU’VE GOT WHAT IT TAKES IF YOU HAVE
Bachelor’s Degree
5 years in project management managing enterprise level customer projects
5 years implementation SaaS based products and solutions
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
Ability to define and clarify problems, gather relevant information, and analyze the root causes or underlying factors contributing to the problem ultimately resolving complex or challenging situations or issues
IT WOULD BE NICE IF YOU
PMP certification preferred (or working towards)
Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)
Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
All your information will be kept confidential according to EEO guidelines.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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