Your Tasks
Facilitates communication between staff, management, vendors, and other technology resources within the organization.
Responsible for representing the US IT department as needed for site specific requests.
Responsible for supporting and managing any location expansions for existing building or new building in geographic location.
Provides feedback on the systems that support end users in the productive use of computer hardware and software.
Participates in system security and back up procedures in coordination with the global IT and Risk teams.
Provides aid in “hands on” resource with several technical disciplines.
Provide local and remote management of Infrastructure Operations in a manner consistent with company policies and practices.
Manage availability and responsiveness of enterprise technology to ensure compliance with requirements and met the overall goals of the organization.
Coordinate with vendor responsible for global desk, incident and problem management processes, with key focus on any US topics. Responsible for local onsite resources to address any gaps or performance issues.
Support purchasing department to validate components necessary for the operation of responsible SCS US sites and services.
Ensure all hardware, software, and database problems are solved in a timely and efficient manner, including overseeing disaster recovery operations and involved personnel.
Understand strategic plans and implement the objectives of the information technology needs of the solution group to ensure the computer capabilities are responsive to the needs of the solution group's growth and objectives. As well as remain in alignment with all global initiatives and goals.
Ensure the security of the information systems, domains and equipment.
Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
Support company network initiatives as senior contact within US IT Teams covering SD WAN, ISPs and Firewall administration.
Establish, and continuously evaluate monitoring needs across all network devices to ensure propre alerting and response processes are in place, as well as adjusted as needed.
Support the Cloud + Infrastructure + Modern Workplace pillar of IT as necessary for overall team success.
Apply understanding of Information Security as it applies to current technology issues, laws and regulations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Associate's degree in information technology or computer science or equivalent work experience
1-2 years’ experience in mid-level information technology position
1 year experience with an IT environment that meets ISO27001 compliance certifications
Preferred Qualifications / Skills
Experience in data security, risk management and compliance requirements
Experience with cloud based solutions
Experience with shared and outsourced solutions
Experience with supporting in-house information and communication systems in a multi-site client-server environment
Experience with information technology systems and infrastructure within a multi-location environment
Excellent verbal and written communication skills
Must be team-oriented with the ability to lead, motivate, and train other personnel
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Learn more about our commitment to Equal Opportunity and Accommodation Information here.
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