Candidate will assist our customers via phone, email, chat & on-site support.
Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
Manage onsite support tickets within the service level
Respond to customer issues via phone, email, chat & on-site support
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customer
Document customer interactions
Escalate issues to the next Tier with the next level of difficulty as needed
Install, make changes, and repair computer hardware and software
Monitor the site to identify and resolve issues proactively
Oversee customer communication through to resolutions
Minimum of 2 years of experience working with RF Guns preferred
Minimum of 2 years of experience with network configurations preferred
Familiarity with working in Azure Active Directory is preferred
Experience working in a Windows 11 environment preferred
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Learn more about our commitment to Equal Opportunity and Accommodation Information here.
Recruiting-Platform powered by SmartRecruiters.
