Update systems with shipment status and notes
Document case activity with clear next steps and ownership
Capture initial details for shortages, damages, or discrepancies (OS&D)
Follow SOPs for returns, refusals, and reconsignment requests
Recognize standard accessorial types
Provide updates to internal stakeholders when requested
Follow routing guides and SOPs for all clients
Escalate issues according to defined processes
At least two years of Customer Service Experience
At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
High School Diploma or equivalent
Must display initiative and flexibility to work in a fast-paced, changing environment
Bachelors Degree
Microsoft Office experience in PowerPoint and Power BI
3PL, Supply Chain, Logistics or similar experience preferred
Ecommerce experience preferred
SAP knowledge
Project management experience
Strong organizational skills
Solid analytical ability
Strong verbal and written communication skills
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Learn more about our commitment to Equal Opportunity and Accommodation Information here.
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