Your responsibilities include
Managing and growing customer relationships within a complex contract logistics environment;
Analyzing and improving SLA performance, KPIs, and commercial results;
Leading MBRs/QBRs and translating data into concrete improvement actions;
Identifying commercial opportunities such as upselling, contract expansions, and service improvements;
Managing contracts, pricing, indexations, and commercial agreements.
You’ll work closely with operations, customer support, and business support teams to ensure excellent customer service and operational performance. Within the cluster, you’ll work alongside an other Account Managers and report directly to the Key Account Manager.
WHAT’S IN IT FOR YOU
Experience matters. But at Arvato, your development doesn’t stop. In this role, you’ll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.
Through our extensive learning center and targeted training programs, you’ll have the opportunity to further develop yourself, both professionally and personally.
We offer
A gross monthly salary between €3.028 and €5.752 based on 40 hours, depending on your experience;
25 vacation days based on a 40-hour workweek;
A company laptop and mobile phone, also available for personal use;
Additional leave options: buy up to one extra week of vacation and receive 3 additional “non-sick” leave days;
An attractive pension scheme;
Travel allowance;
Employee Benefits @ Work (discounts on various products and services);
Discounts on your gym membership and bike plan;
An international, informal, and entrepreneurial work environment.
For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.
YOUR PROFILE
We’re looking for an Account Manager who feels comfortable in a complex contract logistics environment and gets energized by customer relationships, commercial opportunities, and operational dynamics.
You bring
Bachelor working and thinking level, preferably in supply chain, logistics, or business;
Experience in a similar account management or contract management role within contract logistics;
Experience with KPI management, commercial analyses, and stakeholder management;
Strong communication skills in English;
Experience with SAP or similar systems;
A proactive, analytical, and results-driven mindset.
You also recognize yourself in the following
You thrive in an international and dynamic environment;
You can easily switch between customer, operations, and commercial stakeholders;
You take ownership and continuously look for improvements and opportunities.
WHAT’S NEXT
Our process is fast and straightforward
Phone interview with the recruiter;
First interview on-site;
Online assessment;
Second interview including a case study;
Feedback within 48 hours.
Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.
Ready to make impact in a high-tech supply chain environment with international customers? Apply now.
Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.
Acquisition in response to this vacancy is not appreciated.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
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