Provide feedback, coaching, and development to the Account Coordinator team.
Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
May directly handle customer accounts.
Fulfills employee and employer portion of the Berlin Values.
Knowledge, Skills, Abilities
Bachelor’s degree or equivalent experience required.
3+ years’ customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment.
Demonstrated leadership; prior management experience is strongly preferred.
Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging’s business, products, customers, and suppliers.
Knowledge and ability to resolve customer account and process-related issues.
Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
Excellent problem solving, decision making, and analytical skills.
Is flexible; seeks out opportunities for continuous improvement and new ways of working.
Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
Technologically savvy.
Working Environment: Sales and Distribution Center Office
Berlin Packaging offers an outstanding compensation and benefits package including:
Competitive PTO including vacation, personal days, holidays, and sick time
1Berlin Shared Ownership Plan
Profit sharing
401(k) with company match
Medical, Dental, and Vision insurance
Health Savings Account (HSA)
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
Paid parental leave for up to 12weeks
Health club reimbursement
Tuition reimbursement
529 college savings plan
Employee Assistance Program for mental health and well-being
Calm app to improve mental wellbeing
Employee referral program
Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance
At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Visit our Careers page for more information on our Anything is Possible culture and Total Rewards.
Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.
This position is not eligible for employment-based immigration sponsorship, now or in the future. This includes, without limitation, H-1B and other work visas, OPT/CPT STEM extensions, and green card (PERM/I-140) sponsorship, regardless of whether a green card process has already begun with a different employer. Candidates must have independent, unrestricted authorization to work in the United States for the full duration of employment.
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