Establish key performance metrics to assess the effectiveness of tools and AI solutions in improving technical support outcomes.
Regularly report on tool performance, user feedback, and areas for improvement to senior management.
Qualifications
10+ years of experience in technical support, with a focus on tool development and AI integration.
Proven experience in driving cross-functional projects.
Strong understanding of AI and machine learning concepts, particularly in the context of customer support tools.
Excellent problem-solving skills and the ability to analyze complex technical issues.
Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Strong project management skills, with a track record of delivering projects on time and within budget.
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This is a Home-based role.

What We Offer
Step into a collaborative work environment where ideas flourish, and teamwork propels us forward towards shared success.
An attractive salary and benefits package.
Bentley Impact Day: take a day off from work to volunteer with an organization of your choice.
Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers platform.
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
Be part of a company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
Who We Are
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
Equal Opportunity Employer
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
