The Enterprise Solutions Architect serves as a strategic advisor and technical leader for our enterprise customers, translating their IT strategy into tailored Benchling solutions. This role encompasses guiding organizations through digital transformation, leading technical implementation projects, overseeing solution architecture, and establishing best practices and data architecture standards to ensure long-term success.
RESPONSIBILITIES
Partner with biotechnology organizations at the forefront of innovation to assess their IT landscape, understand strategic objectives, and architect solutions that enable mission-critical outcomes
Lead end-to-end implementation projects from discovery through successful go-live and adoption
Provide ongoing strategic guidance, best practice education, and product engagement recommendations to maximize customer value realization
Collaborate with cross-functional business and technology stakeholders to gather requirements, identify opportunities, and translate business needs into technical solutions in partnership with internal engineering, product, and solutions architecture teams
Coordinate with Professional Services, Product, and Customer Success teams to orchestrate complex, global enterprise deployments
Support Sales and Marketing in technical deal strategy, and engage with Engineering, Product, and Solutions Architecture teams to resolve complex technical challenges
Contribute to the development and refinement of global enterprise processes, product capabilities, and best practice frameworks
QUALIFICATIONS
REQUIRED
5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation
Bachelor's or Master's degree in Life Sciences, Information Management, or related field (advanced degree preferred)
Proven track record leading global implementation teams in enterprise solution design and deployment (Benchling experience strongly preferred)
Demonstrated ability to empathize with scientists and rapidly comprehend complex scientific concepts and workflows
Exceptional communication skills across verbal, written, and presentation formats, coupled with strong organizational and project management capabilities
Self-directed, adaptable professional who thrives in dynamic, fast-paced environments
Comfortable operating across functions, organizational levels, and geographies with diverse stakeholder groups
Willingness to travel to customer sites up to 30% based on project requirements
PREFERRED
5+ years of client-facing software implementation and/or consulting experience, with demonstrated success delivering enterprise-scale SaaS projects
Hands-on experience implementing scientific/informatics platforms such as LIMS, ELN, MES, LES, and analytical tools including JMP, Spotfire, or Tableau
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid #BI-Hybrid #LI-JF1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
