At Belk we have a vision to reimagine the department store. As a Key Holder, you will drive store sales and metrics by supporting the leadership team with store opening and closing coverage. The Key Holder is an hourly associate role with active leadership responsibility. During assigned open or closing shifts you will help drive the in-store experience.
Through excellent customer service and friendly interactions with associates you’ll help the leadership team quickly and effectively take care of the customer. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.
Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management
Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
Drives customer service during assigned period
Approves select point of sale transactions such as returns and voids, when needed to serve the customer
Resolves customer service issues as needed
Engages in promoting and selling products to ensure customer satisfaction
Ensures that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
Supports store manager with management and coordination of the daily operations of the store
Communicates results from CSL walks with store leadership
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Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
Minimum Education & Experience
Must participate in Service Excellence leadership training
Must be 18 or rising senior in high school
High School Diploma or GED equivalent
Experience in retail preferred
Excellent communication skills
Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week
Internal applicants: 12-18 months required employment to be considered for the role
Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal
Physical Requirements
Ability to use computer keyboard, standard telephone and other related business equipment
Hand manipulation to remove sensor tags
Ability to push / pull 100-500 pounds when moving stock carts
Task demands vary in each department because of the different types of merchandise
Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
Ability to work at a safe and steady pace
