Develop current-state and future-state process maps for key customer service workflows;
Create and maintain process documentation, including SOPs, work instructions, playbooks, FAQs, templates, and quick-reference guides;
Contribute to the identification and prioritization of process improvement opportunities and recommendations;
Support the measurement of process improvements through relevant performance indicators such as cycle time, response time, error rates, and process handovers;
Collaborate with Customer Service, Sales, and other stakeholders to gather feedback and support change adoption initiatives.
What you bring
Enrollment in a study program in Business Administration, Customer Experience, Operations Management, Process Management, Supply Chain, Commercial Economics, or a related field;
Interest in process improvement, operational excellence, and customer experience;
Strong documentation, organizational, and analytical skills;
Ability to work with multiple stakeholders and gather requirements effectively;
Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is an advantage;
Strong communication skills and attention to detail;
Languages - fluent in English;
Passion and enthusiasm - ready to take on challenges!
Let’s Create Possibilities Together.
Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.
These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
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