Apply sound knowledge of change management, user support, and service desk methodologies.
Provide system administration support for a growing portfolio of enterprise infrastructure applications.
Support laptops and mobile devices using Windows, macOS, Android, iOS, or similar platforms.
Support shared resources, including printers, shared workstations, conference rooms, projectors, and related equipment.
Provide remote user support by telephone and remote management tools.
Provide executive support and technical support for town hall-style events.
Translate technical information into clear, user-friendly language.
Ensure Service Level Agreement performance standards are met.
Coordinate with GTS groups to resolve incidents and fulfil requests in accordance with established guidelines.
Use diplomacy and consider multiple points of view when resolving issues.
Act proactively when faced with pending or potential service issues.
Work autonomously, continue developing technical skills, and contribute positively to the team.
Demonstrate a positive, persistent work ethic, strong organizational skills, and attention to detail.
Supervisory Responsibilities
None.
Computer Skills
Windows 11, Microsoft Office 365, AWS, SCCM, Microsoft Intune, MDM, Active Directory, Polycom, Microsoft Teams, Zoom, macOS, Android, and iOS.
Other Qualifications
Four or more years of experience as a Support Specialist, System Administrator, or in Executive Support.
Executive Support experience is required.
Fluent in English; additional languages are an advantage (French/German).
Experience with ServiceNow, or another ITSM tool.
Strong administration, interpersonal, communication, teamwork, adaptability, analytical thinking, problem-solving, dependability, quality, ethics, planning, and organizational capabilities.
Travel
Occasionally – less than 10%
Salary Range Switzerland: 98,600.00 CHF - 123,200.00 CHF
Global Competencies
When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.
Fosters Teamwork
Provides and Solicits Honest and Actionable Feedback
Self-Awareness
Acts Inclusively
Demonstrates Initiative
Entrepreneurial Mindset
Continuous Learning
Embraces Change
Results-Oriented
Analytical Thinking/Data Analysis
Financial Excellence
Communicates with Clarity
We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
