Ensure all client ABA treatment plans and programs are implemented with high fidelity by conducting regular observations, data reviews, and staff performance checks, providing timely feedback, coaching, and retraining as needed to maintain clinical integrity and best practices.
Provide training, mentorship, and performance evaluations to BCBAs and Care Coordinators. • Collaborate with families and caregivers to ensure client progress and satisfaction.
Ensure compliance with HIPAA, insurance guidelines, ethical guidelines, stakeholder requirements, and state licensure regulations
Support hiring, onboarding, and professional development of clinic staff in collaboration with leadership.
Collaborate with Leadership to ensure the clinic is operating in alignment with the organization’s clinic treatment model.
Execute clinical practices and procedures as outlined.
Serve as the RBT Requirements Coordinator for all clinic RBTs
Strategic & Organizational Duties
Collaborate with leadership on clinic goals, policies, and procedures aligned with organizational objectives.
Maintain a strong focus on client satisfaction and quality improvement initiatives.
Resolve escalated concerns from families or staff in a professional and timely manner.
Collaborate with the Operations Manager to ensure client weekly schedules align with authorized hours. Monitor client hour utilization to align with company goals and best practices.
Monitor and track key performance indicators (KPIs), including client progress, hour utilization, staff productivity, and retention rates.
Partner with administrative teams on intake, authorizations, and billing to ensure seamless operations.
Competencies
Customer Orientation - Demonstrates concern for satisfying one's external and/or internal customers; quickly and effectively solves customer problems; talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting; finds ways to measure and track customer satisfaction.
Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Demonstrates attention to detail. Meets Deadlines. Consistently completes tasks, projects, and assignments on time.
Adaptability – Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events. Works well under stress.
Judgment - exhibits sound and accurate judgment; supports and explains reasoning for decisions.
Critical Thinking - Proactive anticipation of issues; develops solutions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
Teamwork – Exhibits objectivity and openness to others' views and ideas; gives and welcomes feedback; contributes to building a positive team spirit; puts success of practice above own interests.
Interpersonal Relationships – Works to build and maintain healthy relationships with co-workers, clients, and others. Focuses on solving conflicts with win/win solutions; listens to others without interrupting; keeps emotions under control.
Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; reads and interprets written information.
Results - Focuses on completing essential tasks within an appropriate timeframe; is effective at setting priorities; demonstrates proficiency in both the quality and quantity of work; effectiveness of performance under pressure and/or opposition. Able to delegate responsibilities effectively
Knowledge, Skills, Experience
Active BCBA certification and in good standing
Minimum 5 years of clinical experience, with at least 2 years in a supervisory or leadership role
Demonstrated experience working with or transitioning to ABA-specific technology platforms
Comfort with clinical tech tools and a willingness to serve as a superuser or trainer
Strong knowledge of ABA principles, ethical guidelines, and clinical best practices.
Experience managing a multidisciplinary team in a healthcare or behavioral health setting.
Excellent interpersonal skills and change management experience
Exceptional organizational, leadership, and problem-solving skills
Excellent written and verbal communication skills
Work Environment, Physical Conditions
Full-time, on-site leadership role at the clinic
Ability to work in a fast-paced environment.
Ability to work 40+ hours per week.
Ability to work cooperatively with others.
Must comply with practice policies and procedures.
Physical activities include standing for long periods of time, sitting for long periods of time, walking, bending, kneeling.
Must be able to reach, pull, and push.
Requires manual dexterity, auditory and visual skills.
Ability to lift up to 15 lbs.
Salary: $100K
EOE
Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.
We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.
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