Responsibilities
Generate qualified leads and set appointments for the Outside Sales team through outbound calling across multiple lead sources, including warm inquiries, contest entries, and aggregator partnerships.
Make 350 to 400 outbound calls per day (40 to 50 dials per hour) using provided data and dialing systems.
Maintain a minimum of 40+ issued leads per month, with a path to higher bonus tiers at 60+ and 80+ issued leads.
Work both new and aged leads through the drip marketing queue, including leads up to 7 years old, applying the appropriate script and approach for each lead type.
Accurately document all call outcomes, customer interactions, and lead status in MarketSharp (CRM) on a daily basis.
Utilize RingCentral and the Get Next Lead queue system to manage calling volume, access recorded calls for self-review, and maintain pace throughout the shift.
Participate in daily coaching sessions, call reviews, and roleplay during the initial 90-day onboarding period and on an ongoing basis as needed.
Track personal performance metrics daily, including issued leads, cancellations, no-shows, contracts, conversion rate, and net sales.
Handle objections and rejection professionally; identify homeowner pain points and build value in both the Bee Window brand and the in-home appointment.
Maintain professionalism, focus, and compliance with company standards during all customer interactions, including adherence to scripts and call quality expectations.
Support team culture by contributing positively, embracing coaching feedback, and adapting to process improvements as the business evolves.
Role Requirements
Minimum of 2+ years of experience in inside sales, outbound call center, or telephone-based customer service with a sales component.
Strong verbal and written communication skills with the ability to build rapport quickly over the phone.
Demonstrated ability to manage time, stay organized, and maintain focus in a high-volume calling environment.
Able to multitask while on the phone: speaking, typing appointment detail, and verifying customer information simultaneously.
Proficient in Microsoft Outlook and Excel; able to learn and adapt to new CRM platforms (MarketSharp experience is a plus but not required).
Self-motivated, results-oriented, and able to push through periods of low call response without losing momentum.
High energy, positive attitude, and competitive drive with a coachable mindset
Ability to handle change and contribute to a team environment undergoing continuous process improvement.
Logistics
Reports to the Call Center Manager.
Fully in-office up to 90 days during probationary period. Hybrid schedule based in Fishers, IN.
Standard shift: 8:30 AM to 4:30 PM with one weekly shift of 11-7p, Monday through Friday.
Required to work one Saturday (9:30 AM to 2:00 PM, work-from-home) approximately every 5 to 6 weeks on a rotating basis, depending on team size.
Compensation: $20/hour base plus monthly performance-based bonuses.
Benefits
Comprehensive PTO policy
Medical Insurance
Vision Insurance
Dental Insurance
