Location: Candidates must reside in WA, OR, or ID
Remote Training: Monday–Friday | 8:00 AM – 4:45 PM PST
Post‑Training: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are:
Monday–Friday | 7:00 AM – 7:30 PM PST and Saturday | 9:00 AM – 1:30 PM PST
Schedules are based on business needs; 30‑day notice provided for shifts outside bid.
This posting is intended to build a pipeline of qualified talent for current and future hiring classes. Hiring decisions and start dates may vary based on business needs.
What You’ll Do
Handle 70–100 inbound calls per day in a fast‑paced contact center.
Deliver high‑quality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
Resolve member inquiries and escalations using sound judgment and creativity.
Able to adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions.
Meet performance standards for schedule adherence, attendance, and process procedures.
Identify opportunities to enhance the member experience.
Qualifications
High School Diploma + 1 year experience in customer service, or Bachelor’s Degree.
Minimum 2 years of customer service experience required.
Successful completion of in-house training program after hire is required with no missed training sessions.
Regular and consistent attendance and adherence to work schedules required.
Ability to work a shifting/flexible schedule; this requires evenings, nights or weekends.
Ability to travel based on need of business.
Preferred
1 year of contact center experience.
1 year of financial institution experience.
Ability to work a flexible schedule, including evenings and weekends.
Comfortable in a high‑volume, metrics-driven environment.
Successful completion of in-house training program after hire with no missed training sessions.
Ability to manage multiple priorities and handle escalated calls with professionalism.
Why BECU
Career growth and development opportunities
Supportive, collaborative team culture
Opportunity to make a meaningful impact for members every day
Apply today and grow your career with BECU.
EEO Statement
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
