Job Summary
The ServiceNow Architect provides strategic and technical leadership for the ServiceNow platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity. This role partners with business and technology leaders to deliver sustainable solutions, drives platform governance and innovation, mitigates risk, and mentors technical teams while guiding the organization's ServiceNow roadmap and architectural direction.
Job Duties
- Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction
- Establishes architecture principles, design standards, reusable patterns, and governance guardrails
- Evaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
- Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
- Ensures technical designs align with platform standards, best practices, and future-state architecture
- Maintains architecture artifacts including reference designs, solution patterns, documentation, and architectural decisions
- Defines standards for platform configuration, customization, development, lifecycle management, and technical debt reduction
- Provides architecture leadership across ServiceNow modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake
- Establishes data architecture and governance standards to improve data quality, ownership, integrity, and service modeling
- Drives platform scalability, reliability, performance, security, and overall platform health
- Governs enterprise integration standards for APIs, middleware, events, and third-party solutions
- Collaborates with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards
- Assesses and mitigates architectural, operational, security, business continuity, audit, and technical risks
- Acts as a trusted advisor to Product Management and technology leadership on platform strategy and complex technical decisions
- Translates business requirements into practical, sustainable, and scalable architecture solutions
- Mentors technical team members and represent the ServiceNow platform in architecture, governance, and security forums
- Serves as the escalation point for complex platform architecture and design challenges
- Other duties as required
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Supervisory Responsibilities
Provides technical leadership and architectural direction to administrators, developers, integration specialists, partners, and matrixed contributors; direct people management is not required
Qualifications, Knowledge, Skills, and Abilities
Education
- High school diploma or GED, required
- Bachelor’s degree in Computer Science, Information Systems, or Engineering, preferred
Experience
- Seven (7) or more years of progressive experience in enterprise technology, platforms, development, or solution architecture, required
- Four (4) or more years of hands-on ServiceNow platform architecture, solution design, or senior development experience, required
- Strong experience with ServiceNow platform architecture, configuration and customization strategy, integrations, application development, and lifecycle management, required
- Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, or related capabilities, preferred
- Experience working within product management, platform engineering, or enterprise architecture operating model, preferred
- Experience guiding implementation partners and matrixed technical teams, preferred
License/Certification
