The THRIVE Center is being developed through a collaborative partnership among BACR, community organizations, public agencies, schools, and local leaders committed to improving access to services and strengthening outcomes for children, youth, and families. As the operator of the THRIVE Center, BACR will coordinate daily operations and partner collaboration to ensure families experience seamless access to services and support.
JOB SUMMARY
The Program Coordinator will play a central role in launching and operating the THRIVE Center during its early development and implementation phases. This is a unique opportunity to help build a new community resource from the ground up by developing partnerships, establishing systems and processes, coordinating services, and creating a seamless experience for families accessing support.
Working closely with BACR leadership, community partners, and the THRIVE Leadership Committee, the Program Coordinator will oversee partner coordination, system development, outreach efforts, service integration, and continuous improvement activities. This position will help shape the Center's infrastructure, including referral pathways, shared workflows, data systems, and collaborative practices that support effective cross-agency coordination.
The Program Coordinator will supervise the Center’s Family Resource Navigator, providing support, coaching, and reflective supervision while helping ensure high-quality participant experiences and effective service delivery. The Program Coordinator will also serve as a key relationship-builder, ensuring that families, partners, and stakeholders experience THRIVE as a welcoming, responsive, and trusted community resource.
As the Center grows, this role will guide implementation, strengthen partnerships, identify service gaps, and support the ongoing development of innovative solutions that improve outcomes for children, youth, and families.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate and strengthen partnerships with co-located providers, school districts, county departments, and community-based organizations to support integrated service delivery
Convene and facilitate partner meetings, maintain partnership agreements and workflows, and support alignment with Center goals and service commitments
Represent the THRIVE Center in community collaboratives, stakeholder meetings, and cross-system initiatives
Lead the development and implementation of Center infrastructure, including intake systems, referral pathways, data-sharing procedures, and service coordination protocols
Coordinate the calendar/scheduling for provider co-location at the THRIVE Center
Coordinate staffing, onboarding, scheduling, and operational planning in collaboration with BACR leadership
Supervise and provide reflective supervision to the Family Resource Navigator while ensuring implementation of trauma-informed, culturally responsive, strengths-based, and motivational interviewing-informed practices
Oversee daily Center operations to maintain a welcoming, organized, and effective environment for participants, partners, and staff
Support with intake, navigation, and participant engagement as needed to ensure a seamless "no wrong door" experience.
Lead outreach, community engagement, presentations, and relationship-building efforts to increase awareness of the THRIVE Center and its services
Coordinate community events, partner gatherings, outreach activities, and Center celebrations
Provide navigation support for families with complex needs requiring multi-system coordination or partner collaboration
Collaborate with partners and the THRIVE Leadership Committee to establish shared outcomes, performance measures, and evaluation strategies
Review program data, participant feedback, referral trends, and service utilization to inform continuous improvement and decision-making
Use data and stakeholder input to identify service gaps, strengthen partnerships, and improve participant outcomes
Monitor budget expenditures, support grant implementation, and ensure completion of contract deliverables and reporting requirements
QUALIFICATIONS AND/OR EDUCATION
Bachelor’s degree (B.A.) in Public Administration, Social Work, Human Services, Education, Psychology, Public Health, or a related field; and three years or more of progressively responsible experience in community-based programs, youth services, family support, partnership development, collective impact initiatives, systems coordination, etc; or an equivalent combination of education, training, and experience
Experience building and maintaining collaborative partnerships with public agencies, schools, community-based organizations, and diverse stakeholders
Demonstrated leadership experience through supervision, mentoring, coaching, project management, team leadership, or related responsibilities
Experience with program planning, implementation, evaluation, continuous improvement processes, and data-informed decision-making
Strong verbal and written communication skills, including meeting facilitation, public speaking, presentations, and stakeholder engagement
Commitment to advancing equity, inclusion, culturally responsive practices, and family-centered approaches
Knowledge of trauma-informed practices, family strengthening approaches, community resources, and systems navigation is highly desirable
Experience working with children, youth, families, family resource centers, schools, community collaboratives, or community-based organizations is highly desirable
About Us
Bay Area Community Resources (BACR) promotes the healthy development of individuals, families and communities through direct services, volunteerism, and partnerships in the San Francisco Bay Area.
We have deep respect for the communities we serve throughout the Greater San Francisco Bay Area, the dedicated staff who show up for those in need, and the opportunity we have been given through this work to promote resilience in tens of thousands of individuals every year.
BACR is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment w/o regard to perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability including AIDS or AIDS-Related Complex or military status.
Visit our website at www.bacr.org.
Above is the pay range for this position that we reasonably expect to pay. Individual compensation is based on various factors including experience/education, skillset, and geographic location.
