What you'll be doing
Manage and prioritize a portfolio of contract maintenance work, including intake assessment, requirements clarification, and coordination with stakeholders to meet internal service level expectations.
Independently resolve complex or non-standard contract maintenance activities; partner with Sales, Compliance, Pricing, and other stakeholders to clarify requirements, identify options, and implement solutions. Escalate risks or policy exceptions to supervisor as appropriate.
Execute complex contract maintenance activities, including pricing, compliance, and incentive analysis, to ensure agreement terms and pricing guidelines are maintained and aligned to best practices for in-system set-up/updates. Monitor quality and perform root-cause analysis for recurring errors.
Own and coordinate contract lifecycle activities for assigned accounts and agreements, including renewals, amendments/restatements, product launches, and market price changes; partner with stakeholders to align requirements and timelines.
Respond to internal/external inquiries related to contract set-up, pricing discrepancies and maintenance impacts; communicate status, risks, and resolution plans to stakeholders, escalating as needed.
Adhere to standard operating procedures (SOPs), work instructions, and controls for contract maintenance; ensure documentation is current and audit-ready.
Demonstrate speed and simplicity through process innovation: identify procedural gaps, recommend and implement improvements and efficiencies, and strengthen customer and stakeholder experience; own analytical deliverables and contribute to team, divisional, and cross-functional projects as required.
Identify training needs and process gaps; recommend updates to job aids, training materials, and controls to improve consistency and reduce rework.
Ensure timely progression of assigned work by proactively managing priorities, tracking dependencies, surfacing risks, and proactive communication with manager and stakeholders.
Partner with IT and business stakeholders to define requirements and test enhancements impacting contract maintenance processes and tools; support user acceptance testing and change management as needed.
Monitor key metrics and operational performance; communicate risks, root causes, and mitigation recommendations to stakeholders and the manager.
Own system setup audits and quality reviews for aligned Group Purchasing Organization (GPO), validating configuration accuracy, documenting findings and providing resolution.
What you'll bring
Bachelor’s degree or commensurate relevant experience.
3+ years of relevant experience in contract maintenance and implementation, commercial operations, pricing, finance, analytics, or related area.
Strong understanding of contract lifecycle concepts (set-up, maintenance, renewals, amendments) and ability to translate agreement terms into system configurations and tangible downstream operational impacts.
Advanced analytical and problem-solving skills with the ability to perform root-cause analysis and translate data into clear insights and recommendations.
Project management and prioritization skills; able to manage competing deadlines in a fast-paced, deadline-driven environment.
Excellent verbal and written communication skills; able to communicate status, findings, risks, and recommendations to stakeholders at all levels.
Advanced proficiency in Excel including pivot table and VLOOKUP; experience with reporting/BI tools and enterprise reporting platforms preferred.
Advanced proficiency in Contract Lifecycle Management platforms like Model N, or similar.
High attention to detail with a strong control mindset and commitment to process adherence, process improvement, and documentation.
Experience using AI tools, such as Microsoft Copilot, to support business processes, analysis, and productivity.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 to $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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