Training: No prior experience with our products or services is required, as we will take care of the training; all you need is a background in customer service and sales. For the first 2 to 3 weeks, we will provide dedicated one-on-one paid training for this opportunity.
If you like to provide excellent customer service, enjoy sales and troubleshooting, and would also enjoy learning how to replace batteries in various applications as well as repair consumer electronic devices, we would love to hear from you.
Duties
Customer Service / Sales
Greet customers, ask questions, and determine needs
Look to provide a complete solution
Operate a technology-based Point of Sale system to complete sales transactions
Inbound phone sales/service
Install large and small batteries in various devices
Disassemble / reassemble phones and tablets to complete repairs
Function as a team player
Merchandising / Inventory
Inventory stock maintenance and management
Ship and or deliver to commercial accounts
Maintain a clean and full store appearance
Build displays to better market seasonal products
Prepare the store for daily opening and closing
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Previous retail experience preferred
Comprehensive understanding of the store's products
Advanced customer service skills
Basic math skills
The ability to use a cash register
Strong level of professionalism at work
Excellent communication and interpersonal skills
Patience when dealing with difficult customers
Problem-solving and conflict resolution skills
Valid driver's license and clean driving record preferred
Physical Requirements / Work Environment
This position requires the associate to regularly stand, walk, and use hands to handle or touch; frequently talk, hear, and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.
The position requires the associate to regularly use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, as well as regular use of a phone, fax, computer, and printer/copier.
While performing the responsibilities of this position, the associate will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and the risk of electrical shock.
Protective clothing and/or equipment used in this position includes goggles, gloves, and steel-toed shoes.
Reasonable accommodations, if necessary and/or as required by law, will be made available.
A Bit About Us
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair, and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores, or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust, and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.
EEOC Statement
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.
