As a Batteries Plus Manager in Training, you will be responsible for learning all the products, services, sales processes, and operational needs of the business. The goal is for you to quickly become an asset to the branch manager and the rest of the team. You'll be in an energetic store environment while you learn the necessary skills. A "Yes, we can help you with that" and smile can go a long way, and we believe our sales associates have the power to be the best moment in each customer's day. We know you can earn a paycheck anywhere, but not everywhere can you reflect at the end of the day on all the Smiles & "Thank-You's" you earned from people whose day you made better.
You can be a management trainee if you
Consider yourself a "people person," and enjoy meeting others.
Are handy and love to learn new skills and new information. (You will even get to learn to fix phones!)
Love working as a team and appreciate the chance to collaborate.
Enjoy role-playing and coaching to help team members excel
Understand how to create a great customer service experience.
Have a focus on quality and take pride in your work.
Are comfortable with responsibilities like cash handling and store safety.
Can keep cool and calm in a fast-paced, energetic work environment.
Can maintain a clean and organized workspace.
Have excellent communication skills.
Ability to lift 50+ Pounds
No prior experience with batteries or light bulbs is required as we will take care of the training; all you need is a background in exceptional customer service & selling with leadership and management experience. As part of our investment in your long-term success with our company, we will provide 3 to 4 weeks of dedicated training to help you learn our products, systems, customer service expectations, and sales incentive opportunities available to you with a dedicated new hire trainer.
Manager In Training Duties
Customer Service / Sales
Demonstrate a customer-first mentality
Greet customers, determine needs & solve problems by asking questions
Look for additional opportunities and needs
Sell add-on items, participate in retail store and commercial sales activities to achieve sales goals and bonuses
Operate technology-based Point of Sale & Product Look-up system to complete sales transactions
Inbound phone sales/service
Install large and small batteries in various devices, including cellphones/tablets
Function as a team player
Merchandising / Inventory
Inventory stock maintenance and management
Ship and/or deliver to commercial accounts
Maintain a clean and full store appearance
Build displays to better market seasonal products
Prepare the store for daily opening and closing
Management
Observing, Coaching, and Role Playing
Sales Management & Operational Leadership
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Minimum H.S. diploma/equivalent; Advanced degree in business or retail management preferred
Minimum 3-5 years of retail management experience, preferably within a durable goods setting. Experience must include commercial (outside) sales
Strong oral and written communication skills
Able to effectively manage confrontational situations in a controlled and courteous manner
Ability to handle multiple projects/tasks and meet deadlines
Strong technical aptitude and a basic understanding of electronics. Must have the ability to accurately read gauges and work with hands
Must have a valid driver's license and a clean driving record
Must be able to work a flexible schedule to meet the needs of the business, including peak seasons and special events. This includes the ability to work at multiple store locations, as needed
Physical Requirements / Work Environment
This position requires the associate to regularly stand, walk, and use hands to handle or touch; frequently talk, hear, and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.
The position requires the associate to regularly use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, as well as regular use of a phone, fax, computer, and printer/copier.
While performing the responsibilities of this position, the associate will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and the risk of electrical shock.
Protective clothing and/or equipment used in this position includes goggles, gloves, and steel-toed shoes.
Reasonable accommodations, if necessary and/or as required by law, will be made available.
A Bit About Us
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair, and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores, or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust, and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.
EEOC Statement
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.
