Manage software upgrades, patches, releases, and platform maintenance activities.
Configure application settings, security roles, workflows, and system parameters.
Develop and maintain technical documentation, support procedures, and knowledge articles.
Solution Delivery
Participate in the implementation and expansion of planogram and space planning platforms.
Translate business requirements into technical designs and solution specifications.
Collaborate with vendors, architects, developers, and infrastructure teams on system enhancements.
Lead technical testing activities, including unit testing, integration testing, and user acceptance support.
Support deployment planning and release management processes.
Integration & Data Management
Design, support, and troubleshoot integrations between planogram applications and enterprise systems including:
Product Information Management (PIM)
ERP platforms
Merchandising systems
Inventory and replenishment systems
Data warehouses and reporting platforms
Supply chain planning solutions
Analyze and resolve interface failures, data quality issues, and synchronization problems.
Support APIs, ETL processes, message queues, file transfers, and batch processing solutions.
Ensure data integrity across merchandising and space planning ecosystems.
Technical Analysis & Troubleshooting
Investigate application performance issues and implement optimization solutions.
Perform root cause analysis for recurring incidents.
Work closely with infrastructure, database, cloud, and network teams to resolve complex technical issues.
Manage incident, problem, and change activities following ITIL best practices.
Participate in on-call support as required.
Business & Vendor Collaboration
Partner with Space Planning, Merchandising, and Category Management teams to understand operational requirements.
Provide technical consultation on platform capabilities and enhancement opportunities.
Coordinate with software vendors regarding support cases, upgrades, and product roadmap initiatives.
Act as the IT subject matter expert for planogram and space planning technology.
Required Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
Experience
10+ years of experience supporting enterprise retail applications.
7+ years of experience implementing, supporting, or administering planogram and space planning software solutions.
Experience troubleshooting production application issues in complex enterprise environments.
Experience supporting third-party SaaS and on-premise software platforms.
Technical Skills
Experience with one or more of the following
Blue Yonder Space Planning (JDA)
345
RELEX Space
SymphonyAI Retail Planning
Similar planogram management platforms
Strong knowledge of
SQL and relational databases
REST APIs and web services
ETL and data integration processes
Batch processing and file-based integrations
Azure or AWS cloud platforms
Application monitoring tools
Version control and deployment practices
ITIL support processes
Preferred Qualifications
Experience in the retail, sporting goods, outdoor, grocery, or specialty retail industries.
Knowledge of merchandising systems and retail master data structures.
Experience working with Azure Data Factory, Power BI, or enterprise integration platforms.
Experience with Agile delivery methodologies.
ITIL Foundation, Azure, AWS, or related certifications.
TRAVEL REQUIREMENTS
n/a
PHYSICAL REQUIREMENTS
Regularly completes computer work and sits.
Occasionally walks and stands.
Seldomly or never lifts up to 50lbs.
INDEPENDENT JUDGEMENT
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
We will be accepting applications on an ongoing basis.
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
- Bass Pro Shops
