Partner on Root Cause Analysis and Problem Management for corporate Identity Management environment.
Serves as an escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
Provide training as required
Manage customer satisfaction through effectively communicating and managing customer expectations
Manage and secure M365 dependencies on Active Directory and Azure Active Directory
Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.
Expert knowledge in administering Active Directory (AD) and GPO’s.
Expert knowledge of AD, ADFS, PKI in Windows Server 2019, Windows Server 2012 R2/2016.
Expert understanding of Active Directory FSMO roles and and domain trust relationships
Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 landscape.
Knowledge of DNS technologies, Infoblox, Windows
Knowledgeable in ongoing Active Directory domain and DNS maintenance and clean-up related activities
Knowledge of Microsoft Exchange, Quest Active Roles Server (ARS) are preferable.
Advanced usage of automated scripted administration through Windows PowerShell
Must have deep and thorough understanding of monitoring best practices, preferably with LogicMonitor and Microsoft System Center Operation Manager (SCOM) understanding and experience.
Extensive experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization Technologies (e.g. Hyper-V, VMware) and LAN/WAN/Firewall/VPN network technologies.
Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
Knowledge of server virtualization technologies, preferably Microsoft Hyper-V and/or VMware technologies
ITIL v3 Certification.
Our Benefits
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
