Job Responsibilities
Update Customer Service Representatives regularly on order progress and status to ensure alignment between customer expectations and delivery timelines.
Monitor and manage stock levels of parts for corrugated industry equipment, identifying when reordering is necessary.
Process customer orders for parts from around the world, with the goal of fulfilling most orders within 10 days.
Communicate effectively with both internal teams and external customers to resolve problems quickly and keep all parties informed.
Maintain detailed notes on order status in the inventory tracking system to ensure accurate information is always available.
Check and respond to customer emails in a timely manner, participating in the rotation for managing the shared inbox.
Remain calm and focused in a fast-paced environment with multiple simultaneous demands and activities.
Verify received items against purchase orders and maintain accurate inventory counts.
Stay informed about engineering or product changes that affect parts inventory and adjust ordering accordingly.
Support customers with parts needs for equipment, including legacy systems that may be decades old, ensuring minimal downtime for their operations.
Education and Experience Requirements
High School Diploma or Equivalent
Strong written and verbal communication skills
Comfortable navigating Microsoft Excel
Must have excellent people skills
Must have good problem-solving skills
Proficient in customer relationship building
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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company
BW Papersystems
