If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us as a Journey Optimization Analyst and help us turn challenges into opportunities by designing and delivering end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations. This role is central to shaping Target Operating Models (TOMs), eliminating process debt, and embedding intelligent automation and AI solutions. The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness—aligned to Barclays’ transformation strategy and digital-first agenda.
To be successful as a Journey Optimization Analyst , you should possess the following skillsets:
Proven experience in journey design, process optimisation, or operational transformation within financial services.
Deep understanding of TOM design, customer-centric transformation, and regulatory frameworks (e.g. KYC, AML, Consumer Duty).
Hands-on expertise with process design tools: Figma, Visio, Blueworks Live.
Working knowledge of automation and AI technologies (e.g. RPA - UiPath / Celonis / BluePrism / Automation Anywhere, Salesforce & Agentforce, CoPilot Studio, Amazon Bedrock GenAI).
Strong analytical skills with the ability to interpret data and translate into actionable insights.
Excellent communication and stakeholder management skills across global and cross-functional teams.
Certified in Lean Six Sigma (Green Belt or higher); Agile delivery experience is essential.
Some other additional skills included are
Experience working in Journey Labs or agile transformation environments.
Familiarity with Salesforce, Celonis, and Power BI for workflow and performance optimisation.
Ability to influence senior stakeholders and drive change in matrixed organisations.
Experience mentoring or leading transformation teams.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in our Pune office.
