If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Location: Glasgow Barclays Campus with hybrid working options
Working Hours: You’ll work across a 24/7 rotating shift pattern, covering a mix of weekday and weekend shifts including evenings, nights and occasional afternoons to support global client needs.
Contract Type: Permanent
About the Role
We’re growing our team to better support our global market clients, extending our service beyond core business hours to meet their everyday banking needs.
Join us as a Customer Service Advisor and be part of this next phase of growth.
In this role, you’ll deliver a great experience for our clients as their first point of contact. You’ll support them with their everyday banking needs, building strong relationships, developing your skills and growing your knowledge in a fast-paced, client-focused environment.
Shift Pattern
Rotation across day, evening and overnight shift, including a mix of weekdays and weekend working
Typical shift times range between 20:00 – 06:30 and 22:15 – 09:00, with some afternoon and evening shifts (14:00 – 23:45)
Built on an 8-week rotational cycle to provide variety and fairness across shifts
What You’ll Be Doing
Delivering client service across telephony and written channels
Building, trusted relationships by understanding needs and responding with empathy and professionalism
Supporting clients with their banking products and services, offering solutions that meet their circumstances
Listening carefully to understand and provide clear, accurate, and timely support
Working collaboratively with colleagues to deliver a consistent, high‑quality experience
Following policies and processes to maintain a strong risk and control environment
About Barclays
At Barclays, you will join a welcoming and supportive team where people truly come first. We offer hybrid working, a competitive benefits package and a strong culture of coaching, learning, and development.
From day one, you’ll benefit from comprehensive training and ongoing support to helping you grow, succeed, and build a meaningful career with us. To give candidates greater choice and flexibility, we also host an assessment evening that provide an additional and convenient way to take part in our hiring process.
Our Values of Respect, Integrity, Service, Excellence and Stewardship guide the way we work every day. These Values shape how we support our customers, how we work with one another and how we build meaningful and fulfilling careers.
