Develop competency-based testing models to objectively measure and verify manager readiness.
Create practical "Quick Guides" for critical operational needs, explicitly outlining who to call for what and the allotted timeframes for escalation.
Bridge the gap between theoretical compliance regulations and daily on-the-ground operational execution.
QA Realignment & Multi-Disciplinary Collaboration
Partner with Behavioral, Medical, and Operational teams to identify and support existing managers who require targeted skill-building in specific areas.
Collaborate with Quality Assurance (QA) to convert audit deficiencies, medication variances, and incident trends into immediate, actionable retraining modules.
Build professional growth tracks to cultivate the skills of high-potential staff interested in internal advancement.
Evaluate and overhaul the existing Tier 2 training framework to maximize engagement and practical skill building.
Provide strategic oversight for Senior Associate training tracks to prepare them for future leadership roles.
LMS Systems, Data, & Feedback Loops
Develop and implement systems to collect continuous feedback from training participants to evaluate course effectiveness and drive iterative improvements.
Own and manage the training pipeline within UKG Pro Learning, utilizing it as the primary system of record for tracking completion rates and feedback data.
Source and integrate external training materials from platforms including Relias, LinkedIn Learning, and industry-specific resources.
Ensure all training curricula comply with current state IDD licensing, Medicaid, HCBS waivers, and federal regulatory requirements.
Supervise and mentor one Operations Coordinator, delegating administrative tasks, UKG data entry, and course scheduling.
Qualifications
Education & Experience
Bachelor’s degree in Human Services, Education, or a related field required OR 5 years of leadership experience within IDD residential or HCBS programs and training.
Proven track record of designing training programs, curricula, or competency assessments.
Skills & Knowledge
Demonstrated commitment to servant leadership principles and a supportive, team-first management style.
System proficiency with UKG Pro (Learning/LMS) and specialized platforms like Relias is highly preferred.
Deep understanding of IDD residential regulations, clinical/behavioral intersections, and quality assurance standards.
Expertise in instructional design, survey methodology (for feedback collection), and creating simplified escalation workflows.
Strong data literacy with the ability to track completion metrics and translate user feedback into program improvements.
Exceptional emotional intelligence to build trust across clinical, medical, and operational departments.
Physical & Environmental Requirements
Frequent travel between residential program sites is required
Ability to deliver training directly inside active residential group home settings.
Capability to sit or stand for extended periods while facilitating classroom or virtual training sessions.
Ability to occasionally lift up to 25 pounds (training materials, equipment).
EEO Statement
Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.
Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.
