Conduct regular reviews of pricing data and system configurations to identify discrepancies, data quality issues, and opportunities for improvement.
Resolve rate-related inquiries, billing rejections, and pricing discrepancies through timely investigation, root-cause analysis, and corrective actions.
Collaborate with Billing, eBilling, Pricing Strategy, Finance, and Client Service teams to ensure seamless execution of pricing and billing processes.
Ensure client pricing information and supporting documentation are accurately maintained within central repositories and tracking tools.
Support annual rate review and rate increase processes, including calculation, validation, implementation, and approval tracking.
Adhere to established controls, policies, procedures, and governance standards to mitigate revenue leakage and ensure contractual compliance.
Identify process improvement opportunities, recommend operational efficiencies, and contribute to the development of best practices within the Rates function.
Exercise sound judgment, professionalism, and diplomacy when handling sensitive client, pricing, and stakeholder matters.
Participate in cross-training, knowledge-sharing, and continuous improvement initiatives to enhance team capability and service delivery.
Skills and experience
Bachelor's degree preferred in business administration, commerce, finance, liberal arts, or related courses
Prior experience in a billing or pricing role is an advantage
General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements
Fluency in English (verbal and written)
Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook)
Knowledge and experience of financial systems (SAP preferred but not required)
Have the confidence to escalate and ask questions, especially when being asked to deviate from standard processes
Ability to prioritize and handle multiple tasks to meet deadlines
Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required
Strong problem-solving and analytical skills
Keen attention to detail and effective organizational skills
Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Flexibility to work a reasonable shifting schedule is required
Reports to: Rates analysis Supervisor
Position type: Centre Services
Development framework: Business Support
Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.
Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.
